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Welcome back, Taurique — here's your survey overview
Total Surveys
12
↑ 3 this month
Total Responses
1,847
↑ 24%
Avg Completion
89%
↑ 4%
Co-authored
3
↑ Active now
SurveyStatusResponsesAuthorsCompletionLast response
Customer Satisfaction (CSAT)
🌐 EN · AF · ZU
 Active 487
TT
SM
 92% Just now
Employee Engagement Pulse
🌐 EN · AF
 Active 203
TT
 86% 4 min ago
Net Promoter Score (NPS)
🌐 EN · ZU · XH
 Active 614
TT
JK
 94% 8 min ago
Product Feedback Q2 Draft —
TT
 — —
Live survey overview — multi-language & co-author badges visible
Language:
Employee Pulse Survey 2024
🛡 POPIA Compliant
Data collection notice
Data Protection Consent
In accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013, this organisation collects the following personal information for the stated purpose: employee engagement feedback, workplace satisfaction, and HR improvement initiatives. Your responses are stored securely and will only be accessed by authorised personnel. You have the right to access, rectify, or request deletion of your data at any time by contacting [email protected]. Participation is voluntary and you may withdraw at any point without consequence.
I have read and understood the above notice and voluntarily consent to the collection and processing of my personal information as described. Privacy Policy
POPIA consent gate — first step of every survey, available in 4 languages
Create Survey
Translations
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Survey Translations — Customer Satisfaction (CSAT)
🌐 EN (source) ✓ AF — Afrikaans ✓ ZU — Zulu ● XH — Xhosa + Add language
🌐 English (source)
Q1 · Rating
How satisfied are you with our service overall?
Q2 · Multiple Choice
Which product or service did you use today?
Q3 · NPS Scale
How likely are you to recommend us to a friend?
● Xhosa (IsiXhosa) — translating…
Q1 · Ukuhlolwa
Q2 · Ukukhetha
Q3 · Ukuphendula
AI translation powered by Claude — all 11 questions translated in <8 seconds
AI translates entire survey into SA languages instantly
Create SurveyLogic & Smart Links
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🔀 Branching Logic
🔗 Smart Links
Branching Logic Rules
Show, hide, or skip questions based on respondent answers — no code required
IF
Q3 — NPS Score
is less than
7
→
Show
Q5 — "What went wrong?"
IF
Q1 — Satisfaction
equals
5 ⭐
→
Skip to
Q6 — "Leave a review"
IF
Q2 — Product
equals
Mobile App
→
Show
Q4 — "App experience"
🔗 SMART LINK PREVIEW
Pre-fill respondent details via URL — no manual entry needed
surveyz.co.za/s/csat-2024?name=Sarah+Mokoena&email=sarah%40fnb.co.za&dept=Retail+Banking&branch=Sandton
Smart links pre-fill respondent data — combine with branching for personalised flows
Create Survey
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CUSTOMER SATISFACTION (CSAT) — 6 Questions
Q1
How satisfied are you with our service overall?
⭐ Rating (1–5 stars) · Required
Q2
Which product or service did you use today?
◉ Multiple Choice · Required
Q3
How likely are you to recommend us?
↔ NPS Scale (0–10) · Required
Q4
What specifically impressed you about our service?
☑ Checkbox · Optional
Co-authored by [email protected]
✦ AI Question Suggestions
How long have you been our customer? (Dropdown)
Rate the helpfulness of our staff (1–10). (Scale)
Was your issue resolved on first contact? (Yes/No)
Any additional comments or suggestions? (Open text)
AI suggests contextual questions — co-authored Q4 highlighted in indigo
Dashboard
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My Surveys
Customer Satisfaction (CSAT)
487 responses · Active · 🌐 EN · AF · ZU
TT
SM
Co-authored
Employee Engagement Pulse
203 responses · Active
TT
Net Promoter Score (NPS)
614 responses · Active
TT
JK
Co-authored
Co-author Management
Customer Satisfaction (CSAT)
SM
Sarah Mokoena
[email protected]
Access: 01 May – 31 May 2026
● Active
Invite another co-author
Invite co-authors with time-limited access — they edit, you retain ownership
Create Survey
● Co-author online: SM
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EMPLOYEE ENGAGEMENT PULSE — 5 Questions
Q1 · Rating
Overall, how satisfied are you with your current role?
Q2 · Multiple Choice
Which areas of your work feel most rewarding?
● Suggested edit pending from SM
Q3 · Scale
How supported do you feel by your direct manager?
Q4 · Yes/No
Would you recommend this organisation as a great place to work?
Q5 · Open Text — Added by SM
What one thing would improve your day-to-day experience most?
Discussion
2 participants
SM
Hey! I added Q5 — open-text feels important for this pulse survey 😊
Sarah M. · 2 min ago
TT
Great add 👍 Can you also tweak Q2 options? I feel "Growth" and "Recognition" are missing
You · 1 min ago
SM
On it! Also — should we enable POPIA consent for this internal survey?
Sarah M. · Just now
TT
Yes — always ✅ I'll keep it on for all surveys.
You · now
Real-time discussion thread — owner & co-author collaborate directly in the builder
Security & 2FA
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Encryption & Transport
🔐
TLS 1.3 — End-to-End Encryption
All data in transit is encrypted using TLS 1.3 with AEAD cipher suites (AES-256-GCM)
Active
🗄️
AES-256 Data-at-Rest Encryption
Survey data and responses encrypted at rest using AES-256 via PostgreSQL pgcrypto
Active
🔑
bcrypt Password Hashing
Passwords hashed with bcrypt (cost factor 12) — never stored in plaintext
Active
Two-Factor Authentication (2FA)
Enable TOTP 2FA
Require an authenticator app code at login
1
Install an authenticator app on your phone:
Google AuthMicrosoft AuthAuthy
2
Scan the QR code shown on screen with your app to register the account
3
Enter the 6-digit verification code to confirm setup:
4
8
3
_
_
_
10 one-time backup codes generated — store them securely
TLS 1.3 + AES-256 encryption always on — optional TOTP 2FA with backup codes
Results — Customer Satisfaction
Live
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487
Total Responses
92%
Completion Rate
4.4/5
Avg Satisfaction
62
NPS Score
Q1 — Overall Satisfaction
5 ⭐⭐⭐⭐⭐
51%
4 stars
29%
3 stars
12%
2 stars
5%
1 star
3%
Q3 — NPS Distribution
Promoters (9–10)
62%
Passives (7–8)
22%
Detractors (0–6)
16%
Last response: just now — charts update in real time
Results update live as responses come in — no refresh needed
Results — AI Insights
TT
✦ Powered by Claude AI (Anthropic)
😊
Positive
71%
😐
Neutral
19%
😞
Negative
10%
✦ AI Summary
Sentiment is strongly positive. Respondents repeatedly praise response speed, staff professionalism, and the mobile experience. The primary concern is peak-hour wait times, mentioned by 21% of detractors. Promoters (NPS 9–10) represent 62% — well above the South African banking benchmark of 38%.
fast serviceprofessional staffeasy to usewait timesmobile appreliablefriendly
💡 AI Recommendation
Reducing peak-hour queue times is the single highest-impact improvement. Adding a self-service kiosk or callback option for routine queries could shift NPS from 62 to an estimated 68–72 within one quarter.
Claude AI reads every open-text response and surfaces actionable insights instantly
Results — Export
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Export your data in any format
📊
CSV
Open in Excel, Sheets or any BI tool. All responses + metadata.
{ }
JSON
Machine-readable. Ideal for API integrations and data pipelines.
🗂️
XML
Enterprise reporting tools and compliance archives.
📄
PDF Report
Branded summary with charts — ready for stakeholders.
🟢
Excel (XLSX)
Formatted workbook with pivot-ready column structure.
📐
SPSS / STATA
Statistical analysis format for researchers and analysts.
CSV preview — Customer Satisfaction (CSAT)
respondent_id
resp_4871
timestamp
2026-05-01 09:14
q1_rating
5
q3_nps
9
language
zu
Share results link
app.surveyz.co.za/results?id=csat-2024&share=tok_8f2k...
6 export formats — including SPSS/STATA for researchers and Excel for business teams
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